Calidad total en la gestión de servicios / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; Traducción de Claudio L. Soriano Soriano
By: Zeithaml, Valarie A.
Contributor(s): Parasuraman, A | Berry, Leonard L | Soriano Soriano, Claudio L., trad.
Material type:
BookPublisher: Madrid: Díaz de Santos, D.L. 2012Description: XIV p., 256 p. ; 22 cm.ISBN: 9788479780616; 0029357012.
| Item type | Current location | Call number | Status | Date due | Item data |
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Monografías
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Sala de Lectura | 658.012.4 ZEI cal (Browse shelf) | Available |
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