Biblioteca Hipatia. Universidad a Distancia de Madrid catalog

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Sereshki, Hami Khosravi

How to implement ITIL successfully?: What steps are necessary to implement ITIL what factors are critical within implementation process / Hami Khosravi Sereshki, Jingwen Wang - Alemania: LAP LAMBERT, [2010]
- 72 p.

ISBN: 978-3845476469

Subjects--Topical Terms:
Tecnología de la información
Sistemas de información
Servicio al cliente
Gestión

Universal Decimal Class. No.: 658.4

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