| 000 | 00711nam a22002057a 4500 | ||
|---|---|---|---|
| 008 | 170418b xxu||||| |||| 00| 0 spa d | ||
| 020 | _a978-3845476469 | ||
| 040 |
_aUDIMA _cUDIMA |
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| 080 | _a658.4 | ||
| 100 | _aSereshki, Hami Khosravi | ||
| 245 | 1 | 0 |
_aHow to implement ITIL successfully?: _bWhat steps are necessary to implement ITIL what factors are critical within implementation process / _cHami Khosravi Sereshki, Jingwen Wang |
| 260 |
_aAlemania: _bLAP LAMBERT, _c[2010] |
||
| 300 | _a72 p. | ||
| 650 | _a Tecnología de la información | ||
| 650 | _aSistemas de información | ||
| 650 | _aServicio al cliente | ||
| 650 | _a Gestión | ||
| 700 | _aWang, Jingwen | ||
| 942 |
_cBK _k658.4 SER how |
||
| 999 |
_c6351 _d6351 |
||